Conditions of hire 

By paying a deposit and hiring products from Wilson Hood Pty Ltd (trading as Bentwood Events) the client agrees to the conditions of hire. The hiring of items is on a first to book basis. Normal hire is 4 days (unless otherwise agreed). Any extensions to the hire period needs to be agreed to by the hire company and may incur additional fees. To secure the items for your booking the deposit in full is required and an original terms and conditions to be signed and returned. Should both these not be done, Wilson Hood Pty Ltd has the right to hire any items to another client. The hirer will be responsible for any loss, damage or breakage to any items that are hired. All items remain the property of Wilson Hood Pty Ltd (trading as Bentwood Events).

 Deposit

We require a 30% deposit at the time of the booking (including any applicable delivery and set-up fees). The remaining balance of the total booking cost is to be paid no later than 14 days prior to the event date. Please note that should the final payment not be made 14 days prior to the event date the hire company reserves the right to no longer supply any items for the event. No deposit will be returned should this occur. Any bookings made within the 14 days prior to the event must be paid immediately in full. In lieu of a Refundable Bond or Damage Deposit, we require credit card details to store on file. All financial details will be destroyed appropriately after the event. Any hired items which are damaged or missing will be charged at full replacement cost (please be assured the client will be consulted prior to any payment being processed.)

Cancellation

Any cancellation would be charged at 30% of the total quote.The hire company is in no way responsible for intemperate weather that may cause the client to cancel their booking.

Delivery and Set up 

Fees will be charged to the client for delivery out with 15 kilometre distance from the warehouse and outside standard 9am - 5 pm business hours and for any set-up of any items hired. This fee will be dependent upon distance travelled from the hire company’s premises, total amount of items hired, amount of setup required. The client will be advised of the fee prior to the date of hire. Please note this fee may be subject to change should the client change the amount of items hired or amount to be setup. Set up and delivery is not included in the cost of hiring the equipment unless otherwise stated.

Minimum Order 

The minimum order is $250 including GST.

Disclaimer 

Wilson Hood Pty Ltd (trading as Bentwood Events) shall in no way be held responsible or accountable for any injury, death or loss of income caused to the client, any third parties or properties due to the hire of items or provided services by the hire company.