I love YOUR Bentwoods!
how do I hire them?

Firstly, great choice! Once you have made your selection in our HIRE SHOP, simply get in touch either by email, phone - 0412 040 667 - or through our Contact Page and we can advise you on the availability for your chosen date. We will then send you a formal written quotation via email.

To secure and confirm your quotation we require a 30% non-refundable deposit or full payment along with our Terms and Conditions to be signed and returned.

Please note all of our hire products are reserved on a first to book basis and confirmation is made via email only when we have received the deposit or full payment.

If paying a deposit, the remainder of the balance is required to be settled no later than 14 days before the delivery date of your event.  

Our Hire Period is between 1 - 4 days unless specified.

Should you wish to make a last minute booking (i.e. within 14 days of the event) then full amount will be taken at the time of order, subject to stock availability. Again, the booking is only confirmed once payment has reached us.

 

Can I change or cancel my order?
& Is there a minimum?

 Not a problem! Please inform us in writing to any variations or cancellations to your order as soon as you can.  

Any cancellations made within 14 days and under of the delivery date incur a 100% cancellation fee.  Any cancellations made 14 days and over of the delivery date incur a 30% cancellation fee. Deposits are non-transferable.

Please note that no changes are allowed to your original confirmed order that result in a reduction by more than 10% of the total invoice cost. If there is a reduction to your order by more than 10% then 90% of the original invoice would be due regardless of the variation requested.  

Please note our minimum order is $250 plus GST. 

CAN you deliver? & did i hear CORRECTLY that it's free?

Yes, our delivery service really is free! This offer extends to within a 12km radius of our warehouse in Camperdown, Sydney and strictly between 9am - 5pm, 7 days a week, excluding public holidays.

If your event falls outside our 12km free delivery radius and/or our regular delivery hours then additional charges may apply.  All delivery and collection charges are confirmed with you prior to booking at the quotation stage. For further information and pricing please get in touch.

Can you set-up too?

Absolutely! Set-up is not included in the price however we can include this additional service in your quotation. Charges do vary for each event so please let us know your specific requirements.  We pride ourselves on ensuring our delivery and set-up logistics run on time, meaning one less thing for you to worry about!

 

Oops, I’ve broken a chair, what do I do?

Relax, accidents happen from time to time, don’t let it spoil your day. We will give you simple guidelines in our T&C's to minimise damage risks but if something happens we hold a credit card bond, and we will contact you to inform you of the replacement cost. 

Can i use your items outdoors?

Absolutely! However, only in good weather, as our hire items are not waterproof and cannot under any circumstances be left out in the rain.  Please note the Hirer is fully responsible for any damage caused by rain or inclement weather. We strongly recommend a back-up plan as we do not offer any refunds due to inclement weather.

Do prices include GST?

All prices exclude GST and will be added to your final invoice.