WHO ARE BENTWOOD EVENTS? 

 

I'm glad you asked! We are independently owned and operated by best friends Andrew and Jonny.  Hailing from Glasgow in sunny Scotland, we have been proudly working in Sydney's events and logistics industry for over 5 years.  

In that time we have built up a wealth of experience to deliver you not only quality hire products but also ensure you receive a friendly, first-class service. In the last 12 months alone, we have been involved in over 150 different events across NSW.

 

I love YOUR Bentwoods!
how do I hire them?

Great choice! Simply get in touch either by email, phone - 0412 040 667 - or through our Contact Page and we can advise you on our stock availability for your chosen date. We will then send you a formal written quotation via email.

To secure and confirm your booking we require a 30% non-refundable deposit or full payment along with our Terms and Conditions to be signed and returned.

Please note all of our hire products are reserved on a first to book basis and confirmation is made via email only when we have received the deposit or full payment.

If paying a deposit, the remainder of the balance is required to be settled no later than 14 days before the delivery date of your event.  

Our Hire Period is between 1 - 4 days unless specified.

Should you wish to make a last minute booking (i.e. within 14 days of the event) then full invoice amount will be taken at the time of order, subject to stock availability.

 

Can I change or cancel my order?
& Is there a minimum?

 Not a problem! Please inform us in writing to any variations or cancellations to your order as soon as you can.  

Any cancellations made within 14 days and under of the delivery date incur a 100% cancellation fee.  Any cancellations made 14 days and over of the delivery date incur a 30% cancellation fee.

Please note that no changes are allowed to your original confirmed order that result in a reduction by more than 10% of the total invoice cost. If there is a reduction to your order by more than 10% then 90% of the original invoice would be due regardless of the variation requested.  

Our minimum order is $250 plus GST. 

 

CAN you deliver? & did i hear right that it's free?

Yes, our delivery service really is free! This offer extends to within a 12km radius of our warehouse in Camperdown, Sydney and between 9am - 5pm, 7 days a week, excluding public holidays.

If your event falls outside our 12km free delivery radius and/or our regular delivery hours then additional charges may apply.  All delivery and collection charges are confirmed with you prior to booking at the quotation stage. For further information and pricing please get in touch.

Can you set-up too?

Absolutely! Set-up is not included in the price however we can include this additional service in your quotation. Charges do vary for each event so please let us know your specific requirements.  We pride ourselves on ensuring our delivery and set-up logistics run on time, meaning one less thing for you to worry about!

 

Oops, I’ve broken a chair, what do I do?

Relax, accidents happen from time to time, don’t let it spoil your day. We will give you simple guidelines in our T&C's to minimise damage risks but if something happens we hold a credit card bond, and we will contact you to inform you of the replacement cost. 

Do prices include GST?

All prices exclude GST and will be added to your final invoice.