I LOVE YOUR BENTWOODS! HOW DO I HIRE THEM?
Firstly, great choice! Once you’ve made your selection in our hire shop, simply get in touch either by email, phone (02) 8328 1100 or through our contact page and we’ll check availability for your chosen date. We’ll then send you a formal written quotation via email.
To secure and confirm your quotation we require a minimum 30% non-refundable deposit along with our signed terms and conditions form. Please note all of our hire products are reserved on a first to book basis and email confirmation is only made when we receive the deposit or full payment. If paying a deposit, the remainder of the balance is required to be settled no later than 14 days before the delivery date of your event. Our Hire Period is between 1 - 3 days unless specified.
Should you wish to make a last minute booking (i.e. within 14 days of the event) the full amount is due at the time of order, subject to stock availability. Again, all bookings are only confirmed once payment has been received.
CAN I CHANGE OR CANCEL MY ORDER? IS THERE A MINIMUM?
Not a problem! Please inform us in writing to any variations or cancellations to your order as soon as you can.
Any cancellations made more than 14 days prior to the delivery date incur a 30% cancellation fee. Any cancellations made less than 14 days prior to the delivery date incur a 100% cancellation fee. Deposits are non-transferable.
Please note that no changes are allowed to your original confirmed order that result in a reduction by more than 10% of the total invoice cost. If there is a reduction to your order by more than 10% then 90% of the original invoice would be due regardless of the variation requested.
Our minimum order is $250 plus GST.
CAN YOU DELIVER? DID I HEAR CORRECTLY THAT IT’S FREE?
Yes, our delivery service really is free! This offer is 12kms from our warehouse in Camperdown, Sydney and strictly between 9am - 5pm, 7 days a week, excluding public holidays.
If your event falls outside our 12km free delivery zone and/or our regular delivery hours then additional charges may apply. All delivery and collection charges are confirmed with you prior to booking at the quotation stage and are calculated via Google Maps and do not include toll roads. Please note we reserve the right to withdraw this offer at any time. For further information and pricing please get in touch. The minimum order of $250 plus GST applies.
CAN YOU SET UP TOO?
Absolutely! Set up is not included in the price (unless specified) however we can include this additional service in your quotation. Charges will vary for each event, so please let us know your specific requirements and we can tailor the quote for you. We pride ourselves on ensuring our delivery and set-up logistics run on-time, meaning one less thing for you to worry about!
OOPS, I’VE BROKEN A CHAIR, WHAT DO I DO?
Relax, accidents happen from time to time, don’t let it spoil your day. We will give you simple guidelines in our T&Cs to minimise damage risks but if something happens we hold a credit card bond, and we will contact you to inform you of the replacement cost.
CAN I USE YOUR ITEMS OUTDOORS?
Absolutely! However, only in good weather, as our hire items are not waterproof and cannot under any circumstances be left out in the rain. Please note the hirer is fully responsible for any damage caused by inclement weather - including rain, hail, snow and wind - and it’s your responsibility to ensure the items are adequately protected and stored. Any damage shall be payable at full replacement cost. We strongly recommend an indoor back-up plan as we do not offer any refunds due to inclement weather.
DO PRICES INCLUDE GST?
All prices exclude GST and will be added in your written quotation.
MORE QUESTIONS OR SPECIAL REQUIREMENTS?